JavaScript has been disabled on this browser. For a seamless experience, please enable the option to run JavaScript on this device

You're using an old version of Internet Explorer. Please upgrade to IE 10 or above; or try using a different browser

Frequently Asked Questions

We get it, travel insurance can be confusing. We hope these frequently asked questions help. If you still have questions, contact us at 1.800.826.5248 and our specially trained representatives will be happy to help.

Coverage FAQs

Answers to common questions about Travel Insurance Coverage.

Just another expense, right? Wrong. A travel insurance plan can cover you for unexpected costs incurred before or during your trip so that expenses can be less likely to come out of your own pocket. A travel insurance plan from Travel Guard helps to protect your trip investment with coverages like trip cancellation and interruption, medical expense and evacuation, lost or delayed baggage and more.

 

As a bonus - most travel insurance plans also include 24/7 assistance services to re-book flights and hotels on your behalf and act as a personal travel assistant while you are away from home.

You bet! We offer an assortment of travel insurance plans for a variety of travel needs.

Please be careful when using frequent flyer miles to calculate your trip cost. Travel insurance typically covers the cash value of non-refundable travel expenses. In other words, money you can’t get back from your airline or other travel provider. Frequent flyer miles are not covered as it’s difficult to determine their cash value.

Travelers on a single policy must reside at the same residence. If your non-family member traveling companion has the same address, yes you can include them. Otherwise please purchase a separate plan to ensure coverage.

To boost travelers' confidence when traveling, Travel Guard has added LiveTravel® assistance, which provides 24-hour, "911" emergency travel services to all standard retail plans, in case a traveler has to change a flight or a hotel room. Travel Guard has also added assistance with emergency cash transfers, pre-trip consultation services (travel advisories, passport requirements, inoculation information, etc.), and live messaging, which will relay any e-mail or phone message to family, friends or business associates.

All plans include medical expense coverage. Or, you can give one of our representatives a call at 800-826-5248 and they can tell you about our Medevac coverage.

Pre-existing Medical Condition Exclusions would likely be applicable to a condition of a traveler, traveling companion or family member who was first diagnosed, had a change in diagnosis or required a change in medication during the 60, 90, or 180 day look back period (depending on plan purchased) immediately preceding and including the effective date of coverage. Some plans include a Pre-existing Medical Condition Exclusion Waiver when purchasing the plan within a specified time frame immediately following initial trip payment.

Purchasing FAQs

Answers to questions on how to use the website for purchases.

Let’s make this easy! Before purchasing, please have the following information handy:

  • Personal information for all travelers who will be on the policy
  • Trip details: dates of travel, destination, initial deposit date, final payment date, and any travel companies you will be using
  • Total trip cost and how that cost is broken down per person in your itinerary.

Initial deposit date is the day on which you made your first payment toward the trip.

Don’t forget! Purchase within 15 days of your initial deposit date and early purchase benefits may apply.

Final payment date is the day on which you finished (or expect to finish) paying for your trip.

The final payment date must occur before the departure date. The initial deposit date and final payment date can be the same day, as long as that day occurs before the departure date.

Insurance can be purchased up to 24 hours prior to your trip departure date.

Claims are paid per person up to the amount insured. You should divide the cost of the trip per person according to what each person paid.

You can purchase a policy either online, or through a representative at our call center. To purchase online, click here and you will be guided through our product comparison tool. To purchase over the phone, call our representatives at 800-826-5248.

The cost of travel insurance is based, in most cases, on the value of the trip and the age of the traveler. Typically, the cost is five to seven percent of the trip cost. You can get a free quote for your personalized travel insurance plan or call our representatives at 800-826-5248.

The Policy will contain reductions, limitations, exclusions and termination provisions. Full details of coverage are contained in the Policy. If there are conflicts between the information above and the Policy, the Policy will govern in all cases. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., with its principal place of business in New York, NY. Coverage may not be available in all states.