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Travel Guard True-Life Travel Stories
Onboard what should have been a dream vacation with my wife, I experienced a life threatening medical situation that prompted our ship captain to change the course of the cruise ship to get me to the nearest hospital. After an initial examination at the local hospital in Mexico it was decided I should be airlifted to a hospital in Florida where I was in the ICU for several days. Once my doctors deemed me fit to travel, Travel Guard coordinated a medical escort to assist me on the flight home. Travel Guard took care of all the flight arrangements and ensured I got home safely. The people at Travel Guard are the best, I really can’t say enough about the professionalism and service I experienced.
After a medical emergency in Hawaii, Travel Guard called me in the hospital to see that everything was ok and followed up with me once I was released. It was reassuring to know that they were there right from the beginning and that there was communication between the hospital and them. I am a very healthy young woman and live an active lifestyle complete with daily exercise, good food and meditation; but, even then, you never know what is going to happen. It is important to insure yourself. Travel Guard provided me with very personalized service; versus some of the companies I have purchased a plan with in the past.
I have worked and traveled all over the world for over 30 years and now consider Travel Guard the most important aspect of my planning for any trip that I go on. First, they provide the best insurance of all the companies that are in the market place. Second, their coverage is comprehensive and provides detail of every aspect. You know exactly what you are signing up for. Lastly, they provide great personal service and follow-up with any questions or claims that you may have.
I had a great experience with Travel Guard. It was my first time out of the United States and being sick and alone was not a good feeling. Travel Guard assisted me so quickly and it really felt like they did everything they could for me! Once I found out I could find a flight home, I think I started crying on the phone because I was so happy that someone could help me. I am so glad that I decided to purchase the insurance plan and always will advise anyone to purchase a travel insurance plan from Travel Guard on their next trip.
It was unfortunate that my trip was ruined at the very beginning and that I was in an unfamiliar place. Luckily, when I had no idea how to get back home after the accident, Travel Guard took over and did everything for me. They worked with the airlines and with the hospital. I simply had to complete some paperwork and fax it in. I will never go anywhere without Travel Guard. It's a comforting feeling to know they have my back.
Gratefully, Virginia, FL
My husband and I were on a cruise in Alaska. Suddenly, awhile into our trip, my retina detached from my eye. The ship’s doctor called Travel Guard who made all my arrangements to get me the care I needed. A great Travel Guard representative kept in touch with me and made sure that we saw the physicians that could help me and saw to it that we made all of our connections to get home. We were driven to each airport, met, and driven home, to our front door. The Retinologist in Seattle even called my Retinologist in Florida. Travel Guard reimbursed us for our interrupted trip and other covered expenses that we incurred. We are cruising again with Travel Guard.
Diane and Robert, TN
During a 10-day trip to Paris my husband had to go to the hospital where he spent 7 days in the ICU. While we were still in Paris Travel Guard was wonderfully helpful. They spoke to the doctors, arranged to cancel the airline tickets we could not use, took care of the new reservations and gave me comfort and support that was so reassuring. When it came time to return home, Travel Guard, with the doctor's consultation, confirmed that my husband should have stand-by oxygen so they sent a nurse who flew from Miami and accompanied us to the door of our home in the U.S. She and my husband flew business class, and we were met by cars and drivers along the way to get us safely home.
I never saw a bill for these services. The kindness and support of everyone I had contact with at Travel Guard was amazing. I paid the hospital bill with my credit card, but Travel Guard promptly repaid us for all our covered medical expenditures after we submitted receipts. Having a medical emergency away from home is a frightening experience, but Travel Guard provided us with more support than I ever would have expected. I can not recommend this company more strongly
I want to thank you for the timely handling of a claim I had to make due to cancellation of a trip. I was forced to cancel the trip due to a medical emergency that made it impossible for me to participate in a cruise that included an Atlantic crossing. I have always insured my travels through your company, and now I can honestly recommend you to all of my traveling friends with the confidence of one who has had to actually put forward a claim. Again, I thank you for your assistance and especially for the timely manner in which you processed my claim.